سياسة الاسترجاع

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns:
You can return eligible items within 30 days of delivery. To initiate a return, please ensure the item is in its original condition, unused, and with all packaging intact. Items damaged through misuse or improper care are not eligible for return. To begin the process, contact us at besmartgcc@gmail.com with your order details.

Refunds:
Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to your original payment method. Please note, shipping fees are non-refundable unless the return is due to our error.

Exchanges:
If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order.

Non-Returnable Items:
Certain items, such as clearance products and items marked “final sale,” are not eligible for return or refund.

For further assistance, contact our customer service team at besmartgcc@gmail.com. We are committed to resolving any concerns and ensuring a smooth shopping experience.